Privacy Policy

Effective Date: March 20, 2026

Roblar Innovation, LLC (“we”, “our”, or “us”) provides the Roblar HHA mobile application, an internal operational tool designed for authorized caregivers and healthcare staff to manage patient visits and related administrative activities.

This Privacy Policy explains how information is collected, used, and protected when using the application.

1. Intended Users and Access Control

  • The application is intended strictly for internal use by authorized employees and caregivers.
  • User accounts are created and managed by the organization administrator.
  • Access may be activated, restricted, or deactivated at any time.
  • The application is not intended for public consumer use.

2. Information We Collect

Caregiver Information
  • Name
  • Employee/User ID
  • Login credentials
  • Assigned visit schedules
Patient Visit Information
  • Patient name
  • Visit schedules
  • Visit notes and operational details
  • Visit history and approved/recorded hours
Verification Information
  • Digital signatures of caregivers and patients collected for visit confirmation
Device and Usage Information
  • Device type and operating system
  • Application usage logs
  • Crash reports and diagnostic data
Location Information (If Enabled)
  • Precise location data may be collected to support visit check-in, attendance verification, or operational tracking features.
Biometric Authentication (Face ID / Fingerprint)

The application may allow users to enable biometric authentication features such as Face ID or fingerprint authentication for faster and secure login.

Biometric data is processed and securely stored by the device operating system (such as iOS or Android). Roblar Innovation, LLC does not collect, store, or transmit biometric data.

3. How We Use Information

  • Manage and display assigned patient visits
  • Record visit completion and operational service details
  • Verify visits using caregiver and patient signatures
  • Maintain visit history and work hour tracking
  • Enable secure authentication including PIN and biometric login
  • Improve application performance, reliability, and security

4. Signature Data Usage

Digital signatures are used solely to confirm caregiver visit completion and service verification. They are not used for medical diagnosis, prescription authorization, or treatment decisions.

5. Data Sharing

We do not sell, rent, or trade personal information.

  • Information may be shared with authorized healthcare organizations administering caregiver services.
  • Information may be disclosed when required by applicable law or governmental request.

6. Data Security

  • Secure data transmission using HTTPS encryption
  • Authentication and role-based access controls
  • Optional PIN and biometric login protection
  • Restricted system and database access
While we implement strong safeguards, no electronic storage or transmission method can guarantee absolute security.

7. Data Retention

Information is retained only as long as necessary to:

  • Provide healthcare services
  • Maintain visit records and operational history
  • Comply with applicable legal, regulatory, and audit requirements

Due to the nature of healthcare services, certain data such as patient visit records, care documentation, and service history may be retained for a legally required period and may not be immediately deleted upon request.

8. Data Deletion and User Requests

Users have the right to request access, correction, or deletion of their personal data.

How to Request Deletion

Users may request deletion of their personal data by:

  • Contacting their organization administrator
  • Emailing: support@roblar.com
How We Process Requests
  • All requests are verified before processing
  • Personal data not required for legal or compliance purposes will be deleted or anonymized
  • Data required for legal, regulatory, or audit purposes will be retained as required
Automatic Data Deletion

Data may be deleted when:

  • It is no longer required for operational purposes
  • The user is no longer associated with the organization
  • Applicable retention periods expire

Requests are typically processed within 7–30 days, depending on the nature of the request.

9. No Medical Advice

This application is intended only for administrative visit tracking and operational workflow purposes. It does not provide medical advice, diagnosis, or treatment recommendations.

10. Support and Assistance

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.