Privacy Policy

Roblar Innovation, LLC
Effective Date: March 20, 2026

1. Introduction

Roblar Innovation, LLC ("Roblar", "we", "our", or "us") develops and provides software solutions for home healthcare agencies, including medical charting, payroll, billing, and human resources systems, as well as mobile applications such as Roblar HHA.

We are committed to protecting the privacy, confidentiality, and security of personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our software, services, and mobile applications.

2. Scope of This Policy

This Privacy Policy applies to:

  • Our website
  • Our cloud-based software platforms
  • Our mobile applications, including Roblar HHA
  • All services provided to home healthcare agencies

This policy applies to users including:

  • Healthcare agency staff
  • Home health aides
  • Administrators
  • Patients (indirectly, through agency use of our systems)

3. Information We Collect

3.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Login credentials
  • Employment-related information

3.2 Health Information (Protected Health Information - PHI)

Through our clients (home healthcare agencies), we may process:

  • Patient names and identifiers
  • Medical conditions and treatment notes
  • Care plans and visit documentation
  • Time and attendance records related to care delivery
Roblar acts as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) when handling PHI on behalf of covered entities.

3.3 Device and Usage Information

  • Device type and operating system
  • IP address
  • App usage data
  • Crash logs and diagnostics

3.4 Location Data

Roblar HHA may collect location data (with user permission) to:

  • Verify visit location (Electronic Visit Verification - EVV)
  • Ensure compliance with regulatory requirements

4. How We Use Information

  • Provide and operate our software and services
  • Enable medical charting and documentation
  • Process payroll and billing functions
  • Ensure compliance with healthcare regulations (e.g., EVV, HIPAA)
  • Authenticate users and maintain system security
  • Improve system performance and user experience
  • Provide customer support

5. Data Sharing and Disclosure

We do not sell personal or health information.

5.1 With Our Clients

Information is accessible to the healthcare agency that owns the data.

5.2 Service Providers

  • Cloud hosting providers
  • Secure data storage vendors
  • Analytics and diagnostics tools

All vendors must maintain strict confidentiality and security standards.

5.3 Legal Requirements

  • Comply with applicable laws or regulations
  • Respond to legal requests or subpoenas
  • Protect rights, safety, or property

6. HIPAA Compliance

  • Business Associate Agreements (BAAs) with clients
  • Administrative, technical, and physical safeguards
  • Role-based PHI access control
  • Audit logs and monitoring

7. Data Security

  • Encryption in transit (TLS / HTTPS)
  • Encryption at rest
  • Role-based access control
  • Secure authentication
  • System monitoring and auditing

Despite these safeguards, no system can be guaranteed 100% secure.

8. Data Retention

Data is retained based on client requirements, legal obligations, and contractual agreements. Healthcare agencies control retention policies.

9. User Rights

  • Access personal information
  • Request correction
  • Request deletion (subject to obligations)

Requests should be directed to the healthcare agency or employer using our system.

10. Mobile App Permissions

  • Location Services – EVV compliance
  • Camera – document upload or verification
  • Storage – file saving/uploading
  • Biometric Authentication – secure login

11. Children’s Privacy

Our services are not intended for individuals under the age of 13.

12. Third-Party Services

Integrated third-party systems may have their own privacy policies.

13. Changes to This Policy

Updates will be posted on our website with a revised effective date.

14. Contact Information

Roblar Innovation, LLC
Email: support@roblar.com
Website: https://www.roblarinnovation.com

15. California Privacy Rights

  • Right to know collected data
  • Right to request deletion
  • Right to non-discrimination

We do not sell personal information.

16. Apple App Store Compliance

Roblar HHA complies with Apple privacy requirements. Data is used only for healthcare services, not sold to third parties, and protected using industry-standard security practices.